Refund policy

At Adventure Inc, products may be returned or exchanged subject to the conditions set out below.

Returning a Product

When returning a product, please:

Package the product safely and securely to protect it during transport.
Include all labels, accessories and parts that were supplied with the product.
Include a copy of your invoice as proof of purchase.

Failure to meet these requirements may result in your return being declined.

Unwanted Products

You may return an unwanted product provided that:

The product is undamaged and unused, with the original labels and stickers still attached.
No accessories or parts are missing.
You inform Adventure Inc of the return within 7 days after receiving the product.
You have a copy of your invoice as proof of purchase.

After 7 days, a product may only be returned if it is defective.

No refund will be processed without proof of purchase.

To request a return, please email info@adventureinc.co.za with your order details and information regarding the return.

Change of Mind

If you have changed your mind about a purchase, Adventure Inc will provide a credit in the form of a voucher, provided that the product:

Has not been personalised for you or made to your specifications.
Is undamaged and unused.
Was not specially ordered for you and is not a product Adventure Inc normally stocks.
Is returned within 7 days after you receive the product.

You will be responsible for the cost of returning the item.

Once Adventure Inc has inspected the returned product and confirmed that it is unused and undamaged, you will receive a voucher which may be used towards the purchase of other products.

Exchanges

Products may be exchanged for a different size or colour, provided that the requested item is available.

If the requested size or colour is unavailable, Adventure Inc will provide a voucher for the full purchase price.

Adventure Inc is entitled to inspect the returned product to ensure that it has not been used or damaged.

Return courier charges are for your account.

Products Damaged on Delivery

If a product is damaged or is missing any parts or accessories at the time of delivery or collection, please notify Adventure Inc within 72 hours.

Adventure Inc will arrange for a replacement product to be sent and exchanged for the damaged product free of charge.

If a replacement product is unavailable, Adventure Inc can provide a voucher or refund.

Please email info@adventureinc.co.za with your order details and information regarding the damaged or incomplete product.

Defective Products

If a product is defective, Adventure Inc will send it to the supplier for assessment.

The supplier will determine whether the product is defective due to a manufacturing fault or whether the product has been misused.

The following will not be regarded as defects and will not entitle you to return the product:

Faults resulting from normal wear and tear.
Damage arising from negligence, user abuse or incorrect use of the product.
Damage arising from improper storage.
Damage arising from failure to adequately care for the product.
Damage arising from unauthorised alterations to the product.

Standard Warranty

If you receive a product that turns out to be defective or otherwise of poor quality, please notify Adventure Inc as soon as possible after becoming aware of the issue.

Once the product has been inspected and authorised by the manufacturer, you may choose to have the product replaced or credited.

Adventure Inc can only extend the warranty provided by the manufacturer of the product.

For warranty enquiries, please email service@adventureinc.co.za.

Repairs

If an Adventure Inc product requires repair, please email service@adventureinc.co.za with your product details and information regarding the issue.

You will be responsible for the courier cost of sending the item to Adventure Inc. Adventure Inc will cover the cost of sending the item back to you.

Once the product has been inspected, Adventure Inc will notify you by email whether the product can be functionally repaired.

Repairs can take up to 14 working days from the day Adventure Inc receives the item.